Payment Methods & Information

PAYMENT METHODS AND TRANSACTION INFORMATION

AVAILABLE PAYMENT METHODS

To make shopping as convenient as possible, Dalondra supports a wide range of secure payment methods. You can pay with American Express, Apple Pay, Mastercard (including Maestro cards), PayPal, Shop Pay, Google Pay, and Visa (credit and debit cards).

HOW THE CHECKOUT WORKS

Each transaction is processed in real time through secure and encrypted payment gateways. The checkout process begins once you have added your chosen items to the cart and verified your selection. Next, you will enter your delivery address, choose your preferred payment method, and confirm the transaction. As soon as the payment is successful, you will receive an order confirmation on screen and via email.

PAYMENT SECURITY

We protect your financial data with some of the most robust security measures in the industry. Our site uses SSL encryption to keep every data transfer secure, and we are fully compliant with the PCI DSS (Payment Card Industry Data Security Standards). During processing, your card details are tokenized and are never stored on our servers. We also apply 3D Secure authentication as an additional layer of verification and use automated fraud detection systems to monitor for any suspicious activity.

CURRENCY

Prices on our site are listed in Euros (€), including VAT where applicable. If your card is issued outside the Eurozone, your payment institution will automatically convert the amount at the exchange rate in effect at the time of purchase.

ORDER CONFIRMATION

Once the payment is successful, you will immediately see a confirmation on screen. You will also receive an email with full order details and a unique reference number that you can use for tracking.

PAYMENT ISSUES

A declined payment can be due to various reasons—insufficient funds, an expired or blocked card, limits imposed by the issuing institution, or a temporary technical issue. We recommend first verifying that all payment details have been entered correctly. If the problem persists, please contact your bank or card issuer to resolve any authorization blocks, or try another payment method. Our customer service team is also at your disposal to assist you.

FEES AND ADDITIONAL COSTS

Dalondra does not apply any surcharges for payment processing. Please note, however, that your bank may apply fees for international or foreign currency transactions. Your card issuer may also apply currency conversion charges, and third-party platforms like PayPal may have their own fee policies.