FAQs

Frequently Asked Questions

SHIPPING

When will my order arrive? Every order is prepared for shipment within 1–2 business days, while delivery via courier takes an additional 3–5 business days. In total, you can expect your package within 4–7 business days. Full details are available on our Shipping Policy page.

Do I have to pay for shipping? Absolutely not. Standard shipping is completely free on every order placed in Italy, with no hidden costs. Find out more on our Shipping Policy page.

Do you ship internationally? At the moment, Dalondra ships exclusively to addresses in Italy. We are not currently able to offer international delivery.

Can I track my order? Yes. As soon as your package leaves our warehouse, you will receive an email with your tracking number. Simply enter it on our tracking page to follow your delivery.

RETURNS AND REFUNDS

What are the conditions for returns? You can return a product to us within 30 days of the date of receipt. To be accepted, products must be unworn, unused, kept in their original packaging, and in the same condition as you received them. You also have the right to withdraw without giving a reason within the minimum 14-day period required by law, as indicated in our Terms of Service.

My item arrived damaged or defective — what do I do? If your product is defective or damaged, please write to us at abderouanchi@gmail.com attaching photos of both the item and the packaging. We will arrange a free replacement and cover all return shipping costs.

When will I receive my refund? Once your return reaches us and is approved, we will issue a refund within 14 business days, returning the amount via the same payment method used for the purchase. Please note that it may take a few extra days for your bank to process the credit.

Are there any restocking fees? No. Dalondra never charges restocking fees on returned products.

EXCHANGES AND ORDER MODIFICATIONS

Is it possible to make an exchange? Certainly — we are happy to arrange exchanges. Contact our customer service team. The original item must be returned to us first: once received, we will ship your replacement product.

Can I cancel an order? Cancellations are possible as long as the order has not yet been shipped. Once shipped, it is no longer possible to cancel, and you will need to follow our standard return procedure.

Can I modify my order after checkout? Any changes must be requested before the order is shipped. If you need to make a change, contact us immediately at abderouanchi@gmail.com. Once the package has left our warehouse, unfortunately, we can no longer modify it.

PAYMENTS AND SECURITY

Which payment methods can I use? We support various secure options, from major credit and debit cards to digital wallets such as PayPal, Apple Pay, and Google Pay. You can find the payment method icons at the bottom of our site, with full details on the Payment Methods page.

Is my payment information secure? Completely. Every transaction is protected with SSL encryption, and we are fully compliant with PCI DSS security standards. Your full card details are never stored on our servers.

PRODUCTS AND SIZING

How do I figure out my size? On every product page, you will find a detailed size guide to help you choose the right fit. Still have questions? Our customer service team is happy to provide personalized advice.

What happens if a product is sold out? Any product that is temporarily unavailable is clearly marked on the site. Sign up for restock alerts on the product page, and we will notify you as soon as it becomes available again.