Warranty

Warranty

Last updated: September 20, 2026

This Warranty Policy explains what is covered and how to file a warranty claim.

Please note: this commercial warranty is distinct from both our 30-day return policy and the 24-month legal guarantee of conformity provided for by Articles 128 et seq. of the Consumer Code, which you are entitled to by law in any case and which you can find described in our Terms of Service. The warranty described here applies in addition to the legal guarantee and specifically concerns manufacturing defects within the first 12 months.

1. What the warranty covers

Every product purchased on dalondra.myshopify.com is covered by a 12-month limited commercial warranty, starting from the date of delivery. Your right to the 24-month legal guarantee of conformity remains unaffected, which you can assert independently of this commercial warranty.

The warranty applies to:

  • Manufacturing defects
  • Failures not resulting from improper use
  • Defective components or poor workmanship

If a product proves to be defective during the warranty period, we will offer one of the following solutions:

  • Repair of the product, or
  • Replacement with the same model or an equivalent model, or
  • Refund, in cases where repair and replacement are not possible

2. What is not covered

The warranty does not extend to:

  • Normal wear and tear
  • Damage caused by misuse, accidents, or incorrect installation
  • Damage resulting from electrical surges or incorrect voltage
  • Unauthorized repairs or modifications
  • Water damage (unless the product is specifically certified as waterproof)
  • Commercial or rental use, unless otherwise explicitly indicated
  • Light bulbs and other consumable components, unless otherwise indicated

3. Warranty claim procedure

To file a warranty claim, contact us by providing:

  • Your order number
  • Proof of purchase
  • Clear photos or videos showing the issue

Phone: +39 366 483 5975 Email: abderouanchi@gmail.com

We strive to respond to every warranty claim within 3–5 business days with instructions on the next steps.

4. Shipping costs for warranty claims

When the issue is confirmed as a manufacturing defect, we will cover the shipping costs for the replacement. If the claim is found to be excluded from the warranty, shipping costs for returns or replacements may be borne by the customer.

5. Limitation of liability

This warranty covers only the original purchaser and is not transferable to third parties.

Dalondra assumes no liability for indirect, incidental, or consequential losses arising from the use, or inability to use, the product, except in cases where the law does not allow such exclusions and without prejudice to the mandatory rights granted to the consumer by the Consumer Code.

This warranty gives you specific legal rights; you may have additional rights that vary depending on the country or region where you reside.

DALONDRA

Address: Via Montello, 39 — 25128 Brescia (BS), Italy 

Phone: +39 366 483 5975 

Email: abderouanchi@gmail.com